We accept returns for faulty and non-faulty items within 30 days of delivery. Items must be in new condition. Returns are made by mail.
Return eligibility
Both faulty and non-faulty items may be returned by mail within 30 days of delivery, provided they meet the new-condition requirement.
| Return reason | Window | Condition | Method | Return label |
|---|---|---|---|---|
| Faulty item | 30 days | New condition only | By mail | Paid by customer |
| Non-faulty item | 30 days | New condition only | By mail | Paid by customer |
Return postage and exchanges
The customer pays the return shipping label for mail returns. We do not offer exchanges and do not charge a restocking fee.
Please contact us before mailing a return so we can provide the return instructions and address.
How to start a return
Email info@alaskapetfood.com.au with your order number and the item you want to return. We will provide the mailing instructions.
Refunds
Refunds are processed to the original payment method within 7 days after we receive the returned item. Your bank or card provider may take additional time to post the refund.
Australian Consumer Law
Nothing in this policy excludes or limits rights available under applicable Australian Consumer Law.