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Warranty & product concerns

We want product questions to be easy to raise and properly understood.

Australian Consumer Law

Products come with guarantees that cannot be excluded under applicable Australian Consumer Law. Nothing on this page limits those rights.

Manufacturer warranties

A separate manufacturer warranty may apply to a particular product, where the manufacturer offers one. The duration, conditions and claim process vary by product. Check the product information or contact the store before relying on a warranty term.

A concern with an order

Please keep your order details and contact the store with a description of the issue and any useful photos. The store will explain the next step for the specific product and order.

Last updated 28 September 2026 · Alaska Pet Food PTY LTD, 245 Pitt Street, Merrylands NSW 2160, Australia · ABN 62632986791.

Questions: info@alaskapetfood.com.au or 0468 250 962.